ORDERING
Unfortunately, you can't add, remove, or exchange products from an order you've already placed.
Unfortunately, this is not currently possible. In case of a problem, please contact our customer service by e-mail info@mysoda.fi or by phone +358 (0)20 712 1590.
All Mysoda electronic gift card's has a unique code. When you want to pay with a gift card put the gift card code under "gift card or discount code" and press "Apply" in the shopping card. This will reduce the amount of the gift card from the shopping card's total amount. The gift card is valid for one year from the date of purchase.
Unfortunately, we do not currently ship orders from our online store outside the EU (with the exception of Norway and Switzerland). Our retailer Finnish Design Shop. has a wide delivery area, so we recommend ordering our products from their online store.
DELIVERIES
We deliver your order to Finland, EU countries (except Iceland), Switzerland and Norway.
We deliver the products ordered to Finland as Postal Parcel or Matkahuolto Near Parcel.
Products ordered outside Finland are delivered as GSL parcel
Postal Parcel 6,90 €
Matkahuolto Near Parcel 6,90 €
RETURNS
You have the right under the Finnish Consumer Protection Act to exchange or return all or part of your order within 14 days of receiving the order. The right of return only applies to unused and marketable products in the original packaging.
Follow these steps when returning products ordered to Finland:
-Pack the products carefully in their original packaging.
-Take the package to your nearest postal office or Matkahuolto service point and send the return to the address below using Posti or Matkahuolto contact ID.
Return address: Mysoda c/o Taalintehtaankatu 420750 Turku
Contact ID for the returns: Posti 659958, Matkahuolto 940529
-Remember to ask for a receipt for your return and keep the receipt until you receive an email from us confirming your return.
When returning products ordered outside Finland:
-Contact our customer service info@mysoda.fi and state in the message that you want to return the order. We will send you detailed return instructions.
If you don't pick up your order within the time specified by the transport company, your order will be returned to the sender, Mysoda Oy. In this case, we will consider the transaction canceled and refund you the payment. Please note that we do not refund any postage for your order.
PAYMENT
Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment service provider and payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance.
You can pay your order online with all major Finnish banks:
- Aktian
- Danske Bank
- Handelsbanken
- Nordea
- Oma Säästöpankki
- Osuuspankki
- POP-pankki
- Säästöpankki
- S-pankki
- Ålandsbanken
You can pay your order online:
- Visa-, Visa Debit-, Visa Electron
- MasterCard-, Debit MasterCard
- American Express
You can pay your order with mobile payment method:
- MobilePay
You have the following invoice and installment service:
- Collector
Read more about the installment here
PRODUCTS
You can find Mysoda Woody, Toby and Ruby manuals here
The white specks you can see on our Woody and Toby sparkling water makers are no sign of dirt or damage of the machine but part of their design and material. Our sparkling water makers are made of renewable wood composite. The white particles you see are wood fibres which are a component of the wood composite material used.
The CO2 cylinder is not included in the machine package because of the shipping restrictions of CO2 cylinders in international transportation. However, we can sell and ship Mysoda Extragas cylinders to our customers in Finland. If you are located outside of Finland you can use a cylinder bought from a local store, or if you have owned a sparkling water maker before, you can use your old CO2 cylinder. There is a common European standard for CO2 cylinders which means that cylinders from different brands are compatible with Mysoda sparkling water makers and vice versa.
Yes, other operators, such as Sodastream's and Aga's CO2 cylinders are fully compatible with Mysoda sparkling water makers. Vice versa Mysoda CO2 cylinders are compatible with all sparkling water makers from different manufacturers.
Yes, all of the Mysoda drink mixes manufactured in Finland are vegan.
-Fill the bottle with cold water up to the mark.
-Attach the bottle to the appliance and carbonate the water by pressing the carbonation button 2-3 times, depending on your preference.
-Add the Mysoda drink mix into the glass as instructed on the bottle. 1 to 2 tablespoons depending on the drink mix.
-Fill the glass with cold sparkling water.
-Stir and enjoy
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