ORDERING

Unfortunately, you can't add, remove, or exchange products from an order you've already placed.

Unfortunately, this is not currently possible. In case of a problem, please contact our customer service by e-mail info@mysoda.fi or by phone +358 (0)20 712 1590.

All Mysoda electronic gift card's has a unique code. When you want to pay with a gift card put the gift card code under "gift card or discount code" and press "Apply" in the shopping card. This will reduce the amount of the gift card from the shopping card's total amount. The gift card is valid for one year from the date of purchase.

Unfortunately, we do not currently ship orders from our online store outside the EU (with the exception of Norway and Switzerland). Our retailer Finnish Design Shop. has a wide delivery area, so we recommend ordering our products from their online store.

Please note that you cannot buy products from the Mysoda online store VAT-free, because the online store's products are only sold to consumers.

DELIVERIES

We deliver your order to Finland, EU countries (except Iceland), Switzerland and Norway.

We deliver the products ordered to Finland as Postal Parcel or Matkahuolto Near Parcel.

Products ordered outside Finland are delivered as GSL parcel

We offer free delivery for orders over 100€. If you are in Finland and want to enjoy our free shipping, remember to set "delivery to nearest posti service point" as your preferred delivery method.

Postal Parcel 6,90 €

Matkahuolto Near Parcel 6,90 €

GSL Parcel (Europe) 6,90 €

GSL Parcel (Ireland) 9,90 €

GSL Parcel (Germany) 2,90 €

GLS Parcel (Norway) 15,90 €


GSL Parcel (islands such as Cyprus, Malta, Mallorca) 19,90 €

RETURNS

You have the right under the Finnish Consumer Protection Act to exchange or return all or part of your order within 14 days of receiving the order. The right of return only applies to unused and marketable products in the original packaging.

Follow these steps when returning products ordered to Finland:

-Pack the products carefully in their original packaging.

-Take the package to your nearest postal office or Matkahuolto service point and send the return to the address below using Posti or Matkahuolto contact ID.

Return address: Mysoda c/o Taalintehtaankatu 420750 Turku

Contact ID for the returns: Posti 659958, Matkahuolto 940529

-Remember to ask for a receipt for your return and keep the receipt until you receive an email from us confirming your return.

When returning products ordered outside Finland:

-Contact our customer service info@mysoda.fi and state in the message that you want to return the order. We will send you detailed return instructions.

If you don't pick up your order within the time specified by the transport company, your order will be returned to the sender, Mysoda Oy. In this case, we will consider the transaction canceled and refund you the payment. Please note that we do not refund any postage for your order.

PAYMENT

Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment service provider and payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance.

You can pay your order online with all major Finnish banks:

- Aktian
- Danske Bank
- Handelsbanken
- Nordea
- Oma Säästöpankki
- Osuuspankki
- POP-pankki
- Säästöpankki
- S-pankki
- Ålandsbanken

You can pay your order online:

- Visa-, Visa Debit-, Visa Electron
- MasterCard-, Debit MasterCard
- American Express

You can pay your order with mobile payment method:

- MobilePay

You have the following invoice and installment service:

- Collector

Read more about the installment here

PRODUCTS

You can find Mysoda Woody, Toby and Ruby manuals here

The white specks you can see on our Woody and Toby sparkling water makers are no sign of dirt or damage of the machine but part of their design and material. Our sparkling water makers are made of renewable wood composite. The white particles you see are wood fibres which are a component of the wood composite material used.

Due to shipping restrictions CO2 cylinders cannot be shipped to the following countries: Bulgaria, Romania, Croatia, Slovenia, Hungary, Greece, Ireland, and the Åland Islands.

If your delivery does not contain a CO2 cylinder you can use a cylinder bought from a local store or, if you have owned a sparkling water maker before, you can use your old CO2 cylinder. This applies to cylinders using the common screw-on mechanism for attaching it to the device. Those screw-on cylinders are manufactured in accordance with a common European standard which means that cylinders from different brands are compatible with Mysoda sparkling water makers and vice versa.

Yes, other operators', such as Sodastream's and Aga's, CO2 cylinders are fully compatible with Mysoda sparkling water makers. This applies to cylinders with the most common screw-on mechanism. Quick Connect cylinders are not compatible. Vice versa Mysoda CO2 cylinders are also compatible with all sparkling water makers from different manufacturers that use screw-on cylinders for carbonation.

Yes, all of the Mysoda drink mixes manufactured in Finland are vegan.

-Fill the bottle with cold water up to the mark.

-Attach the bottle to the appliance and carbonate the water by pressing the carbonation button 2-3 times, depending on your preference.

-Add the Mysoda drink mix into the glass as instructed on the bottle. 1 to 2 tablespoons depending on the drink mix.

-Fill the glass with cold sparkling water.

-Stir and enjoy

No, these sparkling water makers are not designed for the use with glass bottles. Due to the devices’ open design, they can, for safety reasons, not be used with glass bottles. You should only use original Mysoda bottles on your Mysoda sparkling water maker. Mysoda cannot be held responsible for any damage or injuries caused using another manufacturer’s bottle.

DIDN'T FIND WHAT YOU WERE LOOKING FOR?

Send us a message to info@mysoda.fi and we will answer you personally.