Shipping policy

Valid from 1.12.2020

Mysoda Online Store

Mysoda Oy (business ID 2432834-2) sells products to adult individuals in Finland and Europe. Product prices include VAT. We reserve the right to change prices and delivery costs.

ORDERING

You can order products in our online store by moving them to the shopping cart and paying for the products in the shopping cart at the online store checkout. We treat all customer information you provide to us as confidential. We will not use your contact information requested in connection with your order for purposes other than the delivery of your order, communication about your order, or the resolution of any ambiguities that may arise in your order. When ordering from the online store, you are required to read and commit to our current delivery terms.

PAYMENT

Available payment methods are:

  • Most common credit cards
  • Shop Pay
  • PayPal
  • Google Pay
  • Mobile Pay
  • Finnish online banks
  • Pivo
  • Walley

Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment service provider and payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830
www.paytrail.com

Order and payment confirmation

After a successful order, an order confirmation will be sent to your e-mail with the following information:

  • Order number
  • Ordered products
  • The total amount of the order
  • Order contact information
  • Method of payment

To receive confirmation messages, you must provide an email address when ordering. If you have created a user account in connection with your order, you can also check the content of your order from there.

Delivery time

Deliveries to Finland: Matkahuolto and Posti's delivery time is typically 1-4 working days.

Deliveries to other parts of Europe: Delivery to other EU countries, Switzerland, and Norway usually takes between 3 and 7 days, depending on the country of delivery. 

We are not responsible for any delays or delays caused by force majeure or indirect inconvenience caused by the delays. Deviating delivery times are announced on the front page of the online store.

Delivery methods and costs to Finland:

  • Postal package € 6.90
  • Matkahuolto, Near package € 6.90

Delivery is free for orders over 50 euros. We deliver orders as registered shipments (e.g. postal parcels), which you can track with the shipment ID you receive.

If you do not pick up your order within the time specified by the transport company, your order will be returned to the sender, Mysoda Oy. In this case, we will consider the transaction canceled and refund you the payment. Please note that we do not refund the postage for your order.

Delivery methods and costs to rest of the Europe:

  • GLS package to Germany free of charge
  • GLS package € 6.90 (Europe)
  • GLS package to Ireland € 9.90 
  • GLS package to Norway € 15.90
  • GLS package to islands € 19.90 (Greece, Cyprus, Åland)

Free delivery for orders over 100 euros. For deliveries to Norway and Switzerland, customs clearance or customs clearance costs, taxes or other charges in the country of destination are not included in the price of the product or postage. Customs clearance takes place upon receipt of the package.

If you do not pick up your order within the time specified by the transport company, your order will be returned to the sender, Mysoda Oy. In this case, we will consider the transaction canceled and refund you the payment. Please note that we do not refund the postage for your order.

EXCHANGE AND RETURN TERMS

You have the right to exchange or return all or part of your order within 14 days of receiving the order. When returning the product, you carry the return costs. The right of return only applies to unused and marketable products in the original packaging. Note that we don't refund the possible postage of your original order. 

Packing the return shipment 

The returned product must be packed well, so that it does not break during return shipping. Include the name of the person who issued the order and the order number inside the package so we can match the order with the return. We will not refund the price of the product if

  • the product has been used or is damaged.
  • the sales packaging of the product is damaged.
  • the product is not in the original packaging.
  • the packaging is missing parts of the product.

Return shipment 

For orders to Finland, take the well-packaged product return to a logistics partner's service point (for example DHL) and send it to the address mentioned below. Request a receipt for your return and keep the receipt until you receive an email from us confirming the arrival of your return at our warehouse. The customer is responsible for the packaging / products until we receive them. 

Return address for products ordered to Finland:
Mysoda c / o Network logistics
Taalintehtaankatu 4
20750 Turku

For returns of products ordered outside of Finland, please contact info@mysoda.fi.


Refund

We will refund your payment once we have received the returned products and determined that they are in good condition in accordance with our return policy.

Problem situations

If the products you have ordered have not arrived within the expected timeframe, please contact the transport company first. You will need the tracking code you received with your order to resolve the issue.

If the package is damaged during transport, notice must be given immediately to the driver or to the customer service point that handed over the consignment.

If the product is defective or does not otherwise correspond to your order, you must report the error no later than 14 days after the arrival of the shipment to our customer service: info@mysoda.fi.