Shipping policy

Valid from 1.12.2020

Mysoda Online Store

Mysoda Oy (business ID 2432834-2) sells products to adult individuals in Finland and Europe. Product prices include VAT. We reserve the right to change prices and delivery costs.

ORDERING

You can order products in our online store by moving them to the shopping cart and paying for the products in the shopping cart at the online store checkout. We treat all customer information you provide to us as confidential. We will not use your contact information requested in connection with your order for purposes other than the delivery of your order, communication about your order, or the resolution of any ambiguities that may arise in your order. When ordering from the online store, you are required to read and commit to our current delivery terms.

PAYMENT

Available payment methods are:

  • Finnish online banks
  • Most common credit cards
  • Collector bill

Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment service provider and payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830
www.paytrail.com

Order and payment confirmation

After a successful order, an order confirmation will be sent to your e-mail with the following information:

  • Order number
  • Ordered products
  • The total amount of the order
  • Order contact information
  • Method of payment

To send confirmation messages, you must provide an email address when ordering. If you have created a user account in connection with your order, you can also check the content of your order from there.

Delivery time

Orders received before 2pm on weekdays will be shipped the same day.

Deliveries to Finland
: Matkahuolto and Posti's delivery time is typically 1-4 working days.

Deliveries to other parts of Europe
: The GLS package is usually delivered to the Nordic or Baltic countries in a standard delivery time of 1-3 working days. Delivery to the rest of the EU and Norway takes mainly 3-5 days.

We are not responsible for any delays or delays caused by force majeure or indirect inconvenience caused by the delays. Deviating delivery times are announced on the front page of the online store.

Delivery methods and costs to Finland:

  • Postal package € 6.90
  • Matkahuolto, Near package € 6.90

Delivery is free for orders over 50 euros. We deliver orders as registered shipments (e.g. postal parcels), which you can track with the shipment ID you receive.

If you do not pick up your order within the time specified by the transport company, your order will be returned to the sender, Mysoda Oy. In this case, we will consider the transaction canceled and refund you the payment. Please note that we do not refund the postage for your order.

Delivery methods and costs to rest of the Europe:

  • GSL package € 9.90

For deliveries to Norway, customs clearance or customs clearance costs, taxes or other charges in the country of destination are not included in the price of the product or postage. Customs clearance takes place upon receipt of the package.

If you do not pick up your order within the time specified by the transport company, your order will be returned to the sender, Mysoda Oy. In this case, we will consider the transaction canceled and refund you the payment. Please note that we do not refund the postage for your order.

EXCHANGE AND RETURN TERMS

You have the right under the Finnish Consumer Protection Act to exchange or return all or part of your order within 14 days of receiving the order. The right of return only applies to unused and marketable products in the original packaging.

Packing the return shipment 

The returned product must be packed well so that it does not break during return shipping. We will not refund the price of the product if

  • the product has been used or is damaged
  • the sales packaging of the product is damaged
  • the product is not in the original packaging
  • the packaging is missing parts of the product

Return shipment (products ordered to Finland)

Take the well-packaged product return to Matkahuolto's or Posti's office and send it to the address mentioned below using Posti's or Matkahuolto's contract code. Request a receipt for your return and keep the receipt until you receive an email from us confirming receipt of your return. We will only compensate for a shipment lost during the return if the customer has to present a receipt for their return.

Return address:

Mysoda c / o Network logistics
Taalintehtaankatu 4
20750 Turku

Contract IDs for returns

Post 659958
Matkahuolto 940529

Return shipment (products ordered outside Finland)

Contact our customer service info@mysoda.fi and state in the message that you want to return the order. We will send you detailed return instructions.

Refund

We will refund your payment once we have received the returned products and determined that they are in good condition in accordance with our return policy.

Problem situations


If the products you have ordered have not arrived within the expected time, please contact the transport company first. You will need the shipping tracking code you received with your order to resolve the issue.

If the package is damaged during transport, a notice of the transport must be given immediately to the driver or to the customer service point that handed over the consignment.

If the product is defective or does not otherwise correspond to your order, you must report the error no later than 14 days after the arrival of the shipment to our customer service: info@mysoda.fi.